Thank you for shopping with Loftynotch Technology. We value your trust and aim to provide high-quality gadgets and electronics. This Return Policy explains the conditions under which returns, replacements, and refunds may be accepted.
1. Eligibility for Returns
We accept returns under the following conditions:
1.1 Wrong Item Delivered
If you received a product different from what you ordered.
1.2 Factory Defect
If the device has a verified manufacturer defect upon delivery.
1.3 Damaged on Arrival
If the product arrives physically damaged due to logistics handling.
In all cases, you must notify us within 24–48 hours of delivery with clear photo or video evidence.
2. Non-Returnable Items
Returns will not be accepted for:
- Items damaged due to misuse, mishandling, or unauthorized repairs
- Devices with broken screens not reported within 24–48 hours
- Products missing accessories, packaging, or receipts
- Software-activated items (e.g., devices already logged into an account)
- Items altered or modified after purchase
- Clearance or “no-return” items (where clearly stated)
3. Return Process
To initiate a return:
- Contact us via phone, WhatsApp, or email within the allowed timeframe.
- Provide your order details and proof of purchase.
- Send clear images or video showing the issue.
- Wait for our team to assess and approve the return request.
- Once approved, return the item in its original packaging with all accessories.
4. Replacement Policy
Once we receive and inspect the returned item:
- Eligible items will be replaced with the same model or an alternative item of equal value (if the original is out of stock).
- Replacements are processed within 3–7 working days after approval.
5. Refund Policy
Refunds are issued only when:
- A replacement is not possible, or
- The returned item qualifies for a refund after inspection
Refunds may take 3–7 working days to process depending on your payment method.
Shipping costs for non-defective returns (if allowed) may be deducted from the refund.
6. Warranty Considerations
Most gadgets come with a manufacturer’s warranty.
Warranty claims are handled based on the manufacturer’s terms and may require additional time for diagnosis and servicing.
Warranty does not cover accidental damage, liquid damage, or software issues caused by the user.
7. Order Cancellation
Orders can be canceled before shipping.
If the item has already shipped, cancellation will follow the standard return process.
8. Contact Us
For return or refund assistance, contact us